Terms & Conditions

Effective Date: August 14, 2026

These Terms & Conditions (“Terms”) govern access to and use of the websites, software, SaaS subscriptions, CRM services, AI functionality, training, implementation services, digital products, and related services provided by Secret Society of Marketing, including the Contractor Growth Command Center and related Secret Society AI services, operated by Safe Haven Home LLC (“Company,” “we,” “us,” or “our”).

Our primary website is secretaimarketing.org.

By creating an account, beginning a trial, purchasing a subscription, using our software, or otherwise accessing our services, you agree to these Terms. If you do not agree to these Terms, do not use the services.

1. Business Use

Contractor Growth Command Center is primarily a business-to-business software platform designed for contractors and other service businesses.

You represent that you are legally able to enter into this agreement and, when acting on behalf of a company, that you have authority to bind that company to these Terms.

2. Services

Depending on the subscription, configuration, and features selected, our services may include:

• Customer relationship management software
• Contact management
• Sales pipelines
• Calendars and appointment scheduling
• Forms and surveys
• Websites and funnels
• Email capabilities
• SMS and MMS capabilities
• Calling functionality
• Missed-call response functionality
• Estimates
• Invoicing
• Payment tools
• Reputation and review-management tools
• Social-media management tools
• Workflow automation
• Voice AI
• Conversation AI
• Website chat
• AI-assisted lead qualification
• AI-assisted appointment booking
• Mobile application access
• Training materials
• Optional professional implementation services
• Other features made available through the platform

Certain features require separate setup, third-party approval, telephone registration, domain configuration, payment-provider approval, or additional usage charges.

Not every feature is available in every plan or configuration.

3. Subscription Plans

Our standard SaaS offerings may include the following plans:

Contractor Essentials

$97 per month or $997 per year, depending on the billing option selected.

Contractor AI Pro

$297 per month or $2,997 per year, depending on the billing option selected.

AI Pro includes access to expanded AI capabilities subject to the selected plan, configuration, platform availability, applicable usage limitations, and separate usage-based charges where applicable.

Plan features may be updated over time. The features displayed on the applicable order or checkout page at the time of purchase form part of your subscription agreement.

4. 14-Day Trial

Eligible subscriptions may begin with a 14-day trial.

A valid payment method may be required when beginning the trial.

Unless you cancel before the trial expires, your selected subscription will automatically convert to the applicable paid monthly or annual plan and the payment method on file will be charged.

The exact amount and billing frequency will be displayed before you complete enrollment.

Where usage-based services are enabled during a trial, usage charges may still apply even when the base subscription fee is waived.

You are responsible for canceling before the end of the trial if you do not wish to continue with a paid subscription.

5. Recurring Billing and Authorization

By purchasing a recurring subscription, you authorize us and our payment processors to automatically charge your payment method for:

• Monthly subscription fees if you selected monthly billing
• Annual subscription fees if you selected annual billing
• Applicable taxes
• Authorized usage-based charges
• Other charges clearly disclosed and accepted by you

Subscriptions continue until canceled.

Monthly plans renew approximately every month. Annual plans renew approximately every 12 months.

We may modify pricing in the future. When legally required or reasonably appropriate, notice will be provided before a new price applies to a future renewal.

6. Usage-Based and Third-Party Charges

The subscription price does not necessarily include all consumption-based services.

Depending on your use and configuration, additional charges may apply for:

• Telephone numbers
• Inbound or outbound calling
• SMS
• MMS
• Email delivery
• Voice AI
• Conversation AI
• WhatsApp
• Carrier fees
• Premium workflow actions
• Premium integrations
• AI or data-processing services
• Payment processing
• Other metered platform services

Applicable usage charges may be billed separately or charged against an account balance or wallet.

Customers are responsible for reviewing available usage rates and monitoring their use of metered services.

AI Pro access does not mean unlimited free AI usage.

Where an AI feature has an account or plan usage limitation, that limitation applies in addition to applicable metered usage charges unless expressly stated otherwise in writing.

7. Cancellation

You may cancel a subscription using any cancellation option made available within your account or by contacting us at:

[email protected]

To avoid conversion from a trial to a paid subscription, cancellation must be completed before the trial ends.

For paid subscriptions, cancellation stops future renewal charges and normally takes effect at the end of the current paid billing period unless otherwise required by law.

Cancellation does not automatically entitle you to a refund for a period that has already been billed.

After cancellation or termination, access to some or all platform features may end.

Customers should export information they wish to retain before their account closes.

8. Refund Policy

Except where required by law or expressly stated in writing, subscription charges and usage charges that have already been incurred are non-refundable.

Refunds may be considered for:

• Duplicate charges
• Unauthorized charges confirmed after investigation
• Material billing errors caused by us

We do not generally provide refunds because:

• A customer changed their mind
• A customer did not use the software
• A customer did not complete setup
• A customer failed to cancel before renewal
• A customer did not implement the training or tools
• A customer's advertising or lead-generation efforts did not produce desired results

If a billing error is caused by us, we will work reasonably to correct it.

9. Failed Payments

If payment fails, we may:

• Retry the payment method
• Notify you of the failed payment
• Restrict certain features
• Suspend the account
• Terminate the subscription
• Seek collection of valid unpaid balances where permitted by law

Customers remain responsible for valid charges incurred before suspension or termination.

10. Customer Accounts

You are responsible for:

• Maintaining accurate account information
• Protecting usernames and passwords
• Controlling access granted to employees or users
• Activities performed through your account
• Removing access for individuals who should no longer have access
• Notifying us of suspected unauthorized access

You may not share credentials in a manner that bypasses applicable account or user limits.

11. Customer Data

You retain ownership of the business and customer data you lawfully submit to the platform.

You grant us and our service providers permission to host, process, transmit, reproduce, and otherwise use that data only as reasonably necessary to provide, maintain, secure, and improve the services or as otherwise permitted by these Terms and our Privacy Policy.

You represent that you have all permissions and legal rights necessary to submit and process information through the platform.

12. Communications Compliance

Our software provides tools that can be used for telephone calls, SMS, MMS, email, AI calls, and other communications.

The customer is responsible for using these tools lawfully.

This includes obtaining any consent required for:

• Marketing text messages
• Automated messages
• Telephone marketing
• Prerecorded or artificial-voice calls
• Email marketing
• Call recording
• AI-assisted communications

Customers are also responsible for honoring opt-out requests and complying with applicable registration, consent, disclosure, do-not-call, telecommunications, and marketing requirements.

Providing access to communication software does not mean that we have determined that any specific campaign or communication is legally compliant.

We may suspend messaging or calling capabilities if we reasonably believe an account is being used for spam, fraud, unlawful communications, or other prohibited activity.

13. SMS / Messaging Terms

Program Name

Secret Society of Marketing / Contractor Growth Command Center

Program Description

Users who expressly opt in may receive messages concerning account activity, onboarding, appointments, service notifications, support, product updates, requested information, and promotional communications where consent has been provided.

Message Frequency

Message frequency varies depending on your interaction with us and the services you request.

Message and Data Rates

Message and data rates may apply according to your mobile carrier and wireless plan.

Opt-Out

You may cancel SMS communications at any time by replying STOP to the number that sent the message.

After an opt-out request is processed, you may receive a final message confirming your unsubscribe request. After that confirmation, you will no longer receive messages from that messaging program unless you subsequently opt in again.

Rejoining

If you wish to receive messages again after opting out, you may opt in again through an available signup or consent method.

Help

Reply HELP for assistance or contact:

Email: [email protected]
Phone: (626) 740-2578

Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages.

Marketing Consent

Where applicable, consent to receive promotional SMS messages is voluntary and is not a condition of purchasing our products or services.

For information concerning our handling of personal and mobile information, review our Privacy Policy:

https://secretaimarketing.org/privacy-policy

14. Artificial Intelligence

Some plans provide access to artificial intelligence tools, including Voice AI, Conversation AI, automated chat, transcription, summarization, lead qualification, scheduling, content generation, and related features.

AI systems can make mistakes.

AI-generated information should not automatically be treated as professional, legal, financial, technical, safety, medical, engineering, insurance, or other specialized advice.

Customers are responsible for:

• Reviewing AI outputs
• Configuring AI instructions
• Maintaining accurate business knowledge
• Monitoring AI conversations
• Establishing escalation procedures
• Ensuring legally required disclosures and consent
• Determining whether AI-generated communications are appropriate for their business

We do not guarantee that AI-generated responses will always be accurate, complete, uninterrupted, or appropriate.

15. No Emergency-Service Guarantee

AI, SMS, automation, chat, and CRM features are business communication tools.

They should not be relied upon as emergency dispatch, 911, life-safety, medical, structural-safety, or other emergency-response systems.

Customers offering urgent services are responsible for establishing appropriate emergency and escalation procedures.

16. Third-Party Services

The platform may depend on or integrate with third-party providers for services such as:

• Payment processing
• Telephone service
• SMS and MMS delivery
• Email
• Artificial intelligence
• Cloud infrastructure
• Domain services
• Social networks
• Analytics
• Advertising
• Calendar services
• Software integrations

Third-party services may have their own terms, privacy policies, pricing, usage limits, approval processes, and availability requirements.

We are not responsible for a third party's independent acts, outages, policy changes, account suspensions, or service interruptions.

17. Optional Professional Implementation

Professional implementation or customization may be purchased separately from a standard SaaS subscription.

Implementation may include:

• Website customization
• Domain configuration
• Calendar setup
• Forms
• Messaging configuration
• A2P assistance
• Email configuration
• Telephone configuration
• AI knowledge-base configuration
• User setup
• Data migration
• Workflow customization

The exact scope, price, delivery timeline, and responsibilities for implementation services will be governed by the applicable proposal, invoice, order form, or written agreement.

18. Intellectual Property

The platform, brand assets, training materials, designs, templates, systems, software configurations, documentation, videos, workflows, and other materials provided by us are protected by intellectual-property laws.

Unless otherwise authorized, customers receive a limited, non-exclusive, non-transferable, revocable right to use applicable services and materials internally for their own business while their subscription remains active.

You may not:

• Copy and resell our proprietary training
• Resell or sublicense the platform without authorization
• Reverse engineer protected systems where prohibited
• Copy our branding and represent it as your own
• Distribute proprietary templates for resale
• Attempt to bypass security or subscription restrictions

Customer-created content and customer-owned business information remain the customer's property.

19. Acceptable Use

You may not use our services to:

• Commit fraud
• Send unlawful spam
• Harass or threaten others
• Impersonate another person or company
• Distribute malware
• Violate intellectual-property rights
• Collect information unlawfully
• Send communications without legally required consent
• Circumvent security controls
• Interfere with platform operation
• Conduct unlawful, deceptive, or abusive activities

We may suspend or terminate accounts used in violation of this section.

20. No Guarantee of Business Results

We do not guarantee:

• A specific number of leads
• A specific number of customers
• Appointment volume
• Revenue
• Profit
• Advertising results
• Google rankings
• Review volume
• Sales conversion
• Business growth
• AI accuracy

Results depend on numerous factors outside our control, including lead quality, offer, market conditions, pricing, reputation, customer service, implementation, advertising, competition, and sales ability.

Testimonials and examples describe individual experiences and do not guarantee that another customer will achieve the same outcome.

21. Availability of Services

We work to provide reliable services but do not guarantee uninterrupted or error-free operation.

Service availability may be affected by:

• Maintenance
• Software updates
• Internet outages
• Third-party outages
• Telecommunications carriers
• Payment providers
• AI providers
• Domain or DNS issues
• Events outside our reasonable control

22. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the services are provided on an “as available” basis without warranties that are not expressly provided in writing.

We do not warrant that every feature will always be uninterrupted, error-free, or compatible with every external system.

23. Limitation of Liability

To the maximum extent permitted by law, Safe Haven Home LLC, Secret Society of Marketing, Contractor Growth Command Center, and their owners, employees, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the services.

To the maximum extent permitted by law, our aggregate liability arising from the affected services will not exceed the amount you paid directly to us for those services during the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded.

24. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Safe Haven Home LLC, Secret Society of Marketing, and their officers, owners, employees, contractors, and affiliates from third-party claims arising from:

• Your unlawful use of the services
• Your communications with your customers or leads
• Data you upload without authorization
• Your violation of these Terms
• Your violation of another person's rights
• Your failure to obtain legally required consent

25. Suspension and Termination

We may suspend or terminate access when reasonably necessary because of:

• Unpaid balances
• Fraud
• Security threats
• Illegal conduct
• Spam or telecommunications abuse
• Material violations of these Terms
• Abuse of the platform
• Requests from regulators, carriers, payment providers, or other applicable service providers

Termination does not eliminate valid payment obligations incurred before termination.

26. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Subject to applicable law, disputes arising from these Terms or the services will be brought in the appropriate state or federal courts located in Broward County, Florida.

27. Changes to These Terms

We may modify these Terms from time to time.

Updated Terms will be posted with a revised effective date.

If changes materially affect an existing subscription, we may provide additional notice where reasonably appropriate or legally required.

Continued use after updated Terms become effective constitutes acceptance to the extent permitted by law.

28. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

29. Entire Agreement

These Terms, our Privacy Policy, the applicable order or checkout page, and any separately executed proposal or agreement constitute the applicable agreement concerning the services unless otherwise stated in writing.

30. Contact