Privacy Policy

Effective Date: August 14, 2026

Secret Society of Marketing, including the Contractor Growth Command Center and related Secret Society AI services, is operated by Safe Haven Home LLC (“Company,” “we,” “our,” or “us”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, disclose, and safeguard information when you visit our website, create an account, subscribe to our software, communicate with us, or use our services.

Our primary website is https://secretaimarketing.org .

By accessing or using our website, platform, or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Business name
• Email address
• Telephone number
• Business or mailing address
• Account login information
• Billing and subscription information
• Business profile information
• Service-area information
• Calendar and appointment information
• Survey responses and form submissions
• Support requests and communications
• Files, images, documents, notes, and other information you upload
• Information submitted through chat, SMS, email, forms, or telephone calls

2. Customer and CRM Data

Subscribers may enter, upload, import, or otherwise process information about their own customers, leads, employees, vendors, or business contacts through the Contractor Growth Command Center.

This information may include:

• Names
• Telephone numbers
• Email addresses
• Appointment details
• Customer communications
• Form submissions
• Project information
• Notes
• Estimates
• Invoices
• Payment-related records
• Uploaded files and photographs
• Other information provided by the subscriber

Subscribers are responsible for ensuring that they have the appropriate rights, permissions, and consent to collect and process information they place within their accounts.

3. Communication Data

When communication features are enabled, information may be processed in connection with:

• Telephone calls
• Call logs
• Call recordings when enabled
• Call transcripts when enabled
• SMS and MMS messages
• Email communications
• Website chat
• AI-assisted conversations
• Appointment communications
• Customer-support communications

Customers using call-recording or transcription features are responsible for complying with applicable notice and consent requirements.

4. Information Collected Automatically

When you access our websites or platform, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Login activity
• Pages visited
• Referring URLs
• Date and time of activity
• Cookie identifiers
• Usage information
• Diagnostic and performance information

5. How We Use Your Information

We may use information to:

• Create and manage user accounts
• Provide our CRM and SaaS platform
• Deliver products and services requested by customers
• Process subscriptions and payments
• Provide customer support
• Provide onboarding and training
• Authenticate and secure user accounts
• Operate websites, funnels, forms, and calendars
• Enable calling, SMS, email, chat, and AI functionality
• Manage appointments and business communications
• Troubleshoot technical issues
• Improve platform functionality and performance
• Prevent fraud or unauthorized access
• Send service-related communications
• Respond to inquiries
• Send marketing communications where permitted
• Maintain records
• Comply with legal obligations
• Enforce our Terms & Conditions
• Protect our Company, customers, users, and services

6. Payment Information

Payments may be processed by independent third-party payment processors.

We generally do not directly store complete payment-card numbers.

We may retain transaction-related information such as:

• Subscription plan
• Billing status
• Payment date
• Amount paid
• Invoice information
• Payment method type
• Transaction identifiers

7. How Information May Be Disclosed

We may provide information to service providers and subcontractors when reasonably necessary to operate our business and provide requested services.

These providers may assist with:

• Cloud hosting
• CRM infrastructure
• Payment processing
• Telephone services
• SMS and MMS delivery
• Email delivery
• Artificial intelligence services
• Analytics
• Customer support
• Authentication
• Cybersecurity
• Data storage
• Software integrations

These providers may process information only as reasonably necessary to perform the services they provide to us or our customers.

We may also disclose information when required to:

• Comply with applicable law or legal process
• Respond to lawful governmental requests
• Investigate fraud or security issues
• Protect our rights or property
• Protect the safety of users or others
• Enforce our agreements
• Complete a merger, acquisition, restructuring, or sale of business assets

We do not sell personal information for money.

8. SMS and Mobile Communications

When you expressly opt in to receive SMS communications from Secret Society of Marketing or Contractor Growth Command Center, you may receive messages related to:

• Account activity
• Onboarding
• Appointments
• Reminders
• Customer support
• Requested information
• Service notifications
• Product updates
• Promotional communications where consent has been provided

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP to the number that sent the message.

You may reply HELP for assistance.

After you send STOP, you may receive a final confirmation message confirming that you have been unsubscribed.

Wireless carriers are not responsible for delayed or undelivered messages.

Where applicable, consent to receive promotional text messages is voluntary and is not a condition of purchasing our products or services.

9. Email Communications

If you receive marketing emails from us, you may unsubscribe using the unsubscribe link provided in the email where available.

We may continue to send account, billing, security, transactional, and service-related communications when necessary to administer your account or provide requested services.

10. Artificial Intelligence

Some services may use artificial intelligence technologies, including:

• Voice AI
• Conversation AI
• Website chat
• Automated lead qualification
• Appointment assistance
• Call transcription
• Conversation summaries
• Workflow assistance
• Content generation

Information submitted to AI-enabled features may be processed by us and applicable technology providers to deliver the requested functionality.

AI-generated responses may contain inaccuracies. Customers should review important outputs before relying upon them.

Subscribers are responsible for configuring their AI systems appropriately and ensuring that the information, instructions, knowledge bases, and communications used in their accounts comply with applicable requirements.

11. Cookies and Tracking Technologies

Our websites may use cookies, pixels, analytics technologies, and similar tools to:

• Operate and secure our websites
• Remember preferences
• Measure traffic
• Understand website usage
• Improve performance
• Measure marketing effectiveness
• Support advertising where permitted

Examples may include analytics or advertising technologies from providers such as Google or Meta when those services are enabled.

You may be able to restrict or disable certain cookies through your browser settings. Disabling cookies may affect certain website functionality.

12. Subscriber Responsibilities

Businesses using our platform are responsible for their own privacy and communications practices.

This may include responsibility for:

• Providing appropriate privacy notices to their customers
• Obtaining required SMS consent
• Obtaining required telephone consent
• Obtaining required marketing consent
• Obtaining call-recording consent where applicable
• Honoring opt-out requests
• Protecting customer information
• Complying with laws applicable to their industry

Use of our software does not automatically make a subscriber legally or regulatory compliant.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet-based system, transmission method, or data-storage technology can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and should notify us promptly if they believe their account has been compromised.

14. Data Retention

We may retain information for as long as reasonably necessary to:

• Provide our services
• Maintain active accounts
• Meet contractual obligations
• Maintain financial and business records
• Resolve disputes
• Prevent fraud
• Meet legal obligations
• Enforce our agreements

Retention periods may vary depending on the type of information and the purpose for which it is processed.

15. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These rights may include the ability to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of certain information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Exercise other rights provided by applicable privacy laws

To submit a privacy request, email:

[email protected]

Please include “Privacy Request” in the subject line when appropriate.

We may need to verify your identity before fulfilling certain requests.

If your information was collected by one of our subscribers through that subscriber's CRM account, you may need to contact that business directly because that business controls its own customer relationship and data use.

16. Children’s Privacy

Our software and business services are intended for businesses and adults. They are not designed or marketed for children.

We do not knowingly seek to collect personal information directly from children through our SaaS services.

If you believe that a minor has improperly provided personal information to us, please contact us so that we can review and address the request.

17. Third-Party Services and Integrations

Our platform may connect with or link to independent services such as:

• Payment processors
• Telecommunications providers
• Email providers
• Social-media platforms
• Calendar systems
• Artificial intelligence providers
• Analytics platforms
• Advertising services
• Other software integrations

Independent services maintain their own privacy policies, terms, and data practices.

18. Business Transfers

If Safe Haven Home LLC or an applicable business operation is involved in a merger, acquisition, financing, restructuring, reorganization, or sale of business assets, information may be transferred as part of that transaction, subject to applicable requirements.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised Effective Date.

Continued use of our services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.

20. Related Terms

Please also review our Terms & Conditions:

https://secretaimarketing.org/terms-and-conditions

21. Contact Us